The main reason student's find that they cannot log in to their online learning platform is because their course time frame has run out.
Have you enrolled in the combined Certificate III and IV in Fitness?
Whilst students who enrol in both the Certificate III and IV in Fitness are given a 10 month time frame from the initial date of enrolment to complete both the Certificate III and IV in Fitness, the enrolment timer for the Certificate III in Fitness is automatically set to expire at 4 months and the enrolment timer for the Certificate IV in Fitness is automatically set to expire at 6 months. This is to assist students progress through their courses within set timeframes and avoid having to apply and pay for an extension.
However by enrolling in both the Certificate III and IV in Fitness, you have some flexibility with completing the two courses – for example, if you need more time to complete the Certificate III in Fitness you can exceed the 4 month time limit up to a maximum of 10 months.
Simply lodge a ticket here: Lodge a ticket with the Academy and request for your enrolment timer be reset for the entire 10 months.
However, please be aware that the longer it takes you to complete the Certificate III in Fitness, the less time you will have to complete the Certificate IV in Fitness as you will still need to complete the two courses within the overall 10 month time frame. If you are running out of time to complete either the Certificate III or IV in Fitness you may apply for a 6 month extension (extension fees apply).
Have you enrolled in a stand alone Certificate III OR IV in Fitness?
If you enrolled for just a Certificate III in Fitness OR a Certificate IV in Fitness on their own, strict timeframes for your course apply and you will be required to apply for an extension before you can continue your studies. To apply for an extension and be re-issued with your logins, please lodge a ticket here: Lodge a ticket with the Academy